Stoneberry customer service contacts
| Channel | Details | Best for |
|---|---|---|
| Phone | 1-800-704-5480 | Payments, order holds, urgent issues |
| [email protected] | Disputes and anything you want in writing | |
| Live chat | From the help center during business hours | Quick order status questions |
| 1356 Williams Street, Chippewa Falls, WI 54729 | Formal written disputes |
Contact details were taken from the company’s website and emails in October 2026. Confirm hours on the official contact page. Several reviewers report calls ending after closing time.
Tips for a faster call
- Have your account number, order number and the last four digits of your payment method ready.
- Call early in the day and early in the week, when wait times tend to be shorter.
- Write down the date, time and representative’s name.
- Ask for a follow-up email that confirms what was agreed.
Stoneberry return policy basics
The current return policy is published in the help center. Read it before you order anything large. Customer reports point to several practical rules:
- Start the return first. Go through your account or customer service rather than mailing items back unannounced.
- Expect to pay return shipping in many cases. Several reviewers say the store did not cover it, even on large items.
- Keep everything. Hold the original packaging and your return tracking number until the credit shows on your statement.
- Watch the return window. Some reviewers were told their return was past the deadline. Check the window for your item.
- Personalized items are often non-returnable at catalog retailers. Check before buying.
Read the exact wording on the official return policy page.
How returns affect your credit balance
If you bought on store credit, the refund usually comes back as a credit to your account, not cash. Keep making at least the minimum payment until the credit appears. A missed payment while you wait can still trigger a late fee. If the credit takes longer than a full billing cycle, follow up by email.
Shipping
Orders ship through national carriers. The retailer often runs free-shipping promotions on internet orders above a set amount, but heavyweight, oversize and expedited charges can still apply. Furniture and large appliances may carry extra freight costs. Check the shipping total at checkout, not just the item price.
How to escalate a problem
- Write it down. Order number, dates, amounts and representatives’ names.
- Move to email so you have a written record.
- Ask for a supervisor if the first answer does not solve it.
- Dispute billing errors in writing. The Fair Credit Billing Act generally gives you 60 days from the statement date to dispute errors on a credit account.
- File with the CFPB if the issue is still open. The Consumer Financial Protection Bureau forwards complaints to the company for a response.
Account access and payment questions are covered in our Stoneberry login and payment page. For a wider look at complaint patterns, see is Stoneberry legit.